“We began working with leapSTONE to help develop our service design skills. We have made fantastic progress since we started our project work and Neal has been great to work with.

A combination of classroom style teaching and practical exercises has given the team a solid start to developing their skills, all delivered expertly by Neal and his team.

The mentoring Neal offered us during the practical application of those skills during our demonstrator projects has been invaluable and kept us on track.

We now have in place a confident team who have had the opportunity to develop some key skills in service design, along with a plan of action for how to roll this out more widely across the organisation.

Neal has been instrumental in making this happen, and we would hope to work with him and his team again in the future.”